/* ===== AMIR PANEL - Ticketing UI ===== */

.amir-ticket-form-wrap, .amir-ticket-list-wrap {
  --tk-primary: #00d4ff;
  --tk-secondary: #00ff96;
  --tk-bg: #0b0d12;
  --tk-card: #191c25;
  --tk-border: #3a4050;
  --tk-text: #f0f2f5;
  --tk-muted: #9098a8;

  background: var(--tk-bg);
  color: var(--tk-text);
  border-radius: 20px;
  padding: 28px;
  font-family: "Space Grotesk", "Vazirmatn", sans-serif;
  max-width: 720px;
  margin: 0 auto;
}
.amir-ticket-form-wrap *, .amir-ticket-list-wrap * { box-sizing: border-box; }
.amir-ticket-form-wrap button, .amir-ticket-form-wrap input, .amir-ticket-form-wrap select, .amir-ticket-form-wrap textarea,
.amir-ticket-list-wrap button, .amir-ticket-list-wrap input, .amir-ticket-list-wrap select, .amir-ticket-list-wrap textarea {
  font-family: inherit;
}

/* داخل پنل داشبورد (amir_user_dashboard) عرض جعبه تمام‌صفحه باشد؛
   وقتی به‌صورت مستقل با شورت‌کدهای amir_ticket_form / amir_ticket_list
   داخل یک پست/صفحه استفاده می‌شود، همان عرض محدود و خوانا (720px) حفظ شود. */
.amir-panel-app .amir-ticket-form-wrap,
.amir-panel-app .amir-ticket-list-wrap {
  max-width: none;
  margin: 0;
}

.amir-ticket-row { display: grid; grid-template-columns: 1fr 1fr; gap: 14px; }
@media (max-width: 560px) { .amir-ticket-row { grid-template-columns: 1fr; } }

.amir-ticket-field { margin-bottom: 16px; }
/* فقط لیبل مستقیم هر فیلد را هدف بگیر، نه لیبل‌های تودرتوی کارت‌های "نوع پاسخ‌گویی"
   (وگرنه با specificity بالاتر روی .amir-ticket-response-card غلبه می‌کرد و چیدمان را می‌شکست) */
.amir-ticket-field > label { display: block; font-size: 13px; font-weight: 600; margin-bottom: 6px; color: var(--tk-text); }
.amir-ticket-field input[type="text"],
.amir-ticket-field input[type="file"],
.amir-ticket-field textarea,
.amir-ticket-field select {
  width: 100%;
  background: var(--tk-card);
  border: 1.5px solid var(--tk-border);
  border-radius: 10px;
  padding: 11px 14px;
  color: var(--tk-text);
  font-size: 14px;
  font-family: inherit;
  outline: none;
  box-shadow: inset 0 1px 3px rgba(0, 0, 0, 0.3);
  transition: border-color 0.2s, box-shadow 0.2s;
}
.amir-ticket-field input:focus, .amir-ticket-field textarea:focus, .amir-ticket-field select:focus {
  border-color: var(--tk-primary);
  box-shadow: inset 0 1px 3px rgba(0, 0, 0, 0.3), 0 0 0 3px rgba(0, 212, 255, 0.15);
}
/* ===== انتخاب نوع پاسخ‌گویی - کارت‌های شیک ===== */
.amir-ticket-response-choice {
  display: grid;
  grid-template-columns: 1fr 1fr;
  gap: 14px;
}
@media (max-width: 560px) { .amir-ticket-response-choice { grid-template-columns: 1fr; } }

.amir-ticket-response-choice input[type="radio"] {
  position: absolute;
  opacity: 0;
  width: 0;
  height: 0;
}

.amir-ticket-response-card {
  position: relative;
  display: flex;
  align-items: center;
  gap: 16px;
  background: linear-gradient(180deg, rgba(255,255,255,0.025), rgba(255,255,255,0));
  border: 1.5px solid var(--tk-border);
  border-radius: 16px;
  padding: 18px 20px;
  cursor: pointer;
  overflow: hidden;
  transition: border-color 0.25s, background 0.25s, transform 0.18s, box-shadow 0.25s;
}
.amir-ticket-response-card::before {
  content: '';
  position: absolute;
  inset: 0;
  background: linear-gradient(120deg, var(--tk-primary), var(--tk-secondary));
  opacity: 0;
  transition: opacity 0.25s;
  pointer-events: none;
}
.amir-ticket-response-card:hover {
  border-color: var(--tk-primary);
  transform: translateY(-3px);
  box-shadow: 0 8px 20px rgba(0, 212, 255, 0.12);
}
.amir-ticket-response-card:hover::before { opacity: 0.04; }
.amir-ticket-response-card.is-selected {
  border-color: var(--tk-primary);
  background: rgba(0, 212, 255, 0.07);
  box-shadow: 0 0 0 1px var(--tk-primary), 0 10px 24px rgba(0, 212, 255, 0.16);
}
.amir-ticket-response-card.is-selected::before { opacity: 0.06; }

.amir-ticket-response-icon {
  position: relative;
  width: 50px;
  height: 50px;
  flex-shrink: 0;
  border-radius: 50%;
  background: linear-gradient(135deg, rgba(0, 212, 255, 0.18), rgba(0, 255, 150, 0.18));
  display: flex;
  align-items: center;
  justify-content: center;
  font-size: 22px;
  overflow: hidden;
  transition: transform 0.25s, background 0.25s, box-shadow 0.25s;
}
.amir-ticket-response-icon img {
  width: 100%;
  height: 100%;
  object-fit: cover;
  border-radius: 50%;
  display: block;
}
.amir-ticket-response-card:hover .amir-ticket-response-icon { transform: scale(1.08) rotate(-4deg); }
.amir-ticket-response-card.is-selected .amir-ticket-response-icon {
  background: linear-gradient(135deg, var(--tk-primary), var(--tk-secondary));
  box-shadow: 0 0 0 3px var(--tk-card), 0 0 0 5px var(--tk-primary), 0 0 14px rgba(0, 212, 255, 0.45);
}
.amir-ticket-response-body { position: relative; flex: 1; min-width: 0; line-height: 1.5; }
.amir-ticket-response-title { display: block; font-size: 14.5px; font-weight: 800; }
.amir-ticket-response-subtitle { display: block; font-size: 12px; color: var(--tk-muted); margin-top: 5px; }

.amir-ticket-response-check {
  position: absolute;
  top: 14px;
  inset-inline-end: 14px;
  width: 22px;
  height: 22px;
  border-radius: 50%;
  background: var(--tk-primary);
  color: #04141a;
  display: none;
  align-items: center;
  justify-content: center;
  font-size: 12px;
  font-weight: 900;
  box-shadow: 0 2px 8px rgba(0, 212, 255, 0.4);
}
.amir-ticket-response-card.is-selected .amir-ticket-response-check { display: flex; }

@media (max-width: 420px) {
  .amir-ticket-response-choice { grid-template-columns: 1fr; }
  .amir-ticket-response-card { flex-direction: column; text-align: center; gap: 10px; padding: 20px 14px; }
  .amir-ticket-response-subtitle { margin-top: 4px; }
}

.amir-ticket-error { color: #ff6b6b; font-size: 13px; min-height: 18px; margin-bottom: 8px; }

.amir-ticket-submit-btn {
  width: 100%;
  padding: 14px;
  border: none;
  border-radius: 12px;
  background: linear-gradient(90deg, var(--tk-primary, #00d4ff), var(--tk-secondary, #00ff96));
  color: #04141a;
  font-weight: 800;
  font-size: 15px;
  cursor: pointer;
  box-shadow: 0 6px 18px rgba(0, 212, 255, 0.25);
  transition: transform 0.15s, box-shadow 0.15s;
}
.amir-ticket-submit-btn:hover { transform: translateY(-2px); box-shadow: 0 10px 24px rgba(0, 212, 255, 0.35); }
.amir-ticket-submit-btn:disabled { opacity: 0.6; cursor: not-allowed; }

.amir-ticket-success {
  text-align: center;
  padding: 24px;
  background: rgba(0, 255, 150, 0.08);
  border: 1px solid rgba(0, 255, 150, 0.3);
  border-radius: 14px;
  color: var(--tk-secondary);
  font-weight: 600;
  display: flex;
  align-items: center;
  justify-content: center;
  gap: 12px;
}
.amir-ticket-success-check {
  width: 32px;
  height: 32px;
  border-radius: 50%;
  background: var(--tk-secondary);
  color: #04141a;
  display: inline-flex;
  align-items: center;
  justify-content: center;
  font-size: 18px;
  font-weight: 900;
  animation: amirSuccessPop 0.4s cubic-bezier(.34,1.56,.64,1);
}
@keyframes amirSuccessPop {
  from { transform: scale(0); opacity: 0; }
  to { transform: scale(1); opacity: 1; }
}

/* ===== منطقه آپلود جذاب (Drag & Drop) ===== */
.amir-upload-zone {
  position: relative;
  border: 2px dashed var(--tk-border);
  border-radius: 14px;
  padding: 28px 16px;
  text-align: center;
  cursor: pointer;
  transition: border-color 0.25s, background 0.25s, transform 0.15s;
  background: rgba(255, 255, 255, 0.015);
}
.amir-upload-zone:hover {
  border-color: var(--tk-primary);
  background: rgba(0, 212, 255, 0.04);
}
.amir-upload-zone.amir-upload-dragover {
  border-color: var(--tk-secondary);
  background: rgba(0, 255, 150, 0.08);
  transform: scale(1.015);
}
.amir-upload-idle {
  display: flex;
  flex-direction: column;
  align-items: center;
  gap: 8px;
  pointer-events: none;
}
.amir-upload-icon {
  font-size: 28px;
  animation: amirUploadFloat 2.6s ease-in-out infinite;
}
@keyframes amirUploadFloat {
  0%, 100% { transform: translateY(0); }
  50% { transform: translateY(-5px); }
}
.amir-upload-text { font-size: 13px; color: var(--tk-muted); }

.amir-upload-preview {
  display: flex;
  align-items: center;
  gap: 12px;
  text-align: start;
}
.amir-upload-preview.amir-upload-pop { animation: amirUploadPop 0.35s cubic-bezier(.34,1.56,.64,1); }
@keyframes amirUploadPop {
  from { transform: scale(0.9); opacity: 0; }
  to { transform: scale(1); opacity: 1; }
}
.amir-upload-check {
  width: 34px;
  height: 34px;
  flex-shrink: 0;
  border-radius: 50%;
  background: var(--tk-secondary);
  color: #04141a;
  display: flex;
  align-items: center;
  justify-content: center;
  font-weight: 900;
}
.amir-upload-info { flex: 1; min-width: 0; }
.amir-upload-filename { font-size: 13px; font-weight: 600; white-space: nowrap; overflow: hidden; text-overflow: ellipsis; }
.amir-upload-filesize { font-size: 11.5px; color: var(--tk-muted); }
.amir-upload-remove {
  background: none;
  border: none;
  color: #ff6b6b;
  font-size: 16px;
  cursor: pointer;
  flex-shrink: 0;
  padding: 4px 8px;
}

/* دکمه‌های ضبط صدا / موقعیت مکانی - هماهنگ با کارت‌های نوع پاسخ‌گویی */
.amir-media-actions {
  display: grid;
  grid-template-columns: 1fr 1fr;
  gap: 14px;
  margin-top: 10px;
}
@media (max-width: 560px) { .amir-media-actions { grid-template-columns: 1fr; } }
.amir-media-btn {
  position: relative;
  display: flex;
  align-items: center;
  gap: 12px;
  background: linear-gradient(180deg, rgba(255,255,255,0.025), rgba(255,255,255,0));
  border: 1.5px solid var(--tk-border);
  color: var(--tk-text);
  border-radius: 16px;
  padding: 13px 16px;
  font-size: 13px;
  font-weight: 700;
  font-family: inherit;
  cursor: pointer;
  overflow: hidden;
  transition: border-color 0.25s, background 0.25s, transform 0.18s, box-shadow 0.25s;
}
.amir-media-btn:hover {
  border-color: var(--tk-primary);
  transform: translateY(-3px);
  box-shadow: 0 8px 20px rgba(0, 212, 255, 0.12);
}
.amir-media-btn:active { transform: translateY(-1px); }
.amir-media-btn-icon {
  flex-shrink: 0;
  width: 36px;
  height: 36px;
  border-radius: 50%;
  background: linear-gradient(135deg, rgba(0, 212, 255, 0.18), rgba(0, 255, 150, 0.18));
  display: flex;
  align-items: center;
  justify-content: center;
  font-size: 16px;
  font-style: normal;
  color: var(--tk-primary);
  transition: transform 0.25s;
}
.amir-media-btn:hover .amir-media-btn-icon { transform: scale(1.08) rotate(-4deg); }

.amir-voice-recorder {
  display: flex;
  align-items: center;
  gap: 12px;
  margin-top: 12px;
  background: linear-gradient(180deg, rgba(255,255,255,0.03), rgba(255,255,255,0)), #14161d;
  border: 1px solid rgba(255, 107, 107, 0.3);
  border-radius: 14px;
  padding: 10px 16px;
  font-size: 13px;
  font-variant-numeric: tabular-nums;
}
.amir-voice-rec-dot {
  width: 10px;
  height: 10px;
  border-radius: 50%;
  background: #ff6b6b;
  flex-shrink: 0;
  animation: amirVoicePulse 1s ease-in-out infinite;
  box-shadow: 0 0 10px rgba(255, 107, 107, 0.7);
}
.amir-voice-eq { flex: 1; min-width: 0; height: 34px; display: block; }
.amir-voice-timer { flex-shrink: 0; color: var(--tk-muted); }
.amir-voice-dot {
  width: 10px;
  height: 10px;
  border-radius: 50%;
  background: #ff6b6b;
  animation: amirVoicePulse 1s ease-in-out infinite;
}
@keyframes amirVoicePulse {
  0%, 100% { opacity: 1; transform: scale(1); }
  50% { opacity: 0.4; transform: scale(1.3); }
}
.amir-voice-stop-btn {
  margin-inline-start: auto;
  background: #ff6b6b;
  color: #fff;
  border: none;
  border-radius: 8px;
  padding: 6px 14px;
  font-size: 12px;
  font-weight: 700;
  cursor: pointer;
  flex-shrink: 0;
}
.amir-voice-preview { margin-top: 12px; }
.amir-voice-preview audio { width: 100%; height: 36px; }

/* پخش‌کننده‌ی مدرن پیام صوتی ضبط‌شده */
.amir-voice-player {
  display: flex;
  align-items: center;
  gap: 12px;
  background: linear-gradient(180deg, rgba(255,255,255,0.03), rgba(255,255,255,0));
  border: 1.5px solid var(--tk-border);
  border-radius: 14px;
  padding: 10px 14px;
  transition: border-color 0.25s;
}
.amir-voice-player:hover { border-color: var(--tk-primary); }
.amir-voice-play-btn {
  flex-shrink: 0;
  width: 38px;
  height: 38px;
  border-radius: 50%;
  border: none;
  cursor: pointer;
  background: linear-gradient(135deg, var(--tk-primary), var(--tk-secondary));
  color: #04141a;
  display: flex;
  align-items: center;
  justify-content: center;
  font-size: 13px;
  transition: transform 0.15s, box-shadow 0.15s;
}
.amir-voice-play-btn:hover { transform: scale(1.06); box-shadow: 0 6px 16px rgba(0, 212, 255, 0.3); }
.amir-voice-play-icon { line-height: 1; margin-inline-start: 2px; }
.amir-voice-player.is-playing .amir-voice-play-icon { margin-inline-start: 0; }
.amir-voice-progress {
  flex: 1;
  height: 6px;
  border-radius: 999px;
  background: rgba(255, 255, 255, 0.08);
  cursor: pointer;
  overflow: hidden;
  position: relative;
}
.amir-voice-progress-fill {
  position: absolute;
  inset-inline-start: 0;
  top: 0;
  bottom: 0;
  width: 0%;
  background: linear-gradient(90deg, var(--tk-primary), var(--tk-secondary));
  border-radius: 999px;
  transition: width 0.1s linear;
}
.amir-voice-time {
  flex-shrink: 0;
  font-size: 12px;
  font-variant-numeric: tabular-nums;
  color: var(--tk-muted);
  min-width: 34px;
  text-align: center;
}

.amir-voice-actions { display: flex; gap: 10px; margin-top: 10px; }
.amir-voice-action-btn {
  border: none;
  border-radius: 10px;
  cursor: pointer;
  font-family: inherit;
  font-weight: 700;
  font-size: 13px;
  display: inline-flex;
  align-items: center;
  gap: 6px;
  padding: 9px 16px;
  transition: transform 0.15s, box-shadow 0.15s, opacity 0.15s;
}
.amir-voice-delete-btn {
  background: rgba(255, 107, 107, 0.12);
  border: 1.5px solid rgba(255, 107, 107, 0.35);
  color: #ff8a8a;
  padding: 9px 12px;
}
.amir-voice-delete-btn:hover { background: rgba(255, 107, 107, 0.2); }
.amir-voice-send-btn {
  margin-inline-start: auto;
  background: linear-gradient(90deg, var(--tk-primary), var(--tk-secondary));
  color: #04141a;
  box-shadow: 0 6px 18px rgba(0, 212, 255, 0.25);
}
.amir-voice-send-btn:hover { transform: translateY(-2px); box-shadow: 0 10px 24px rgba(0, 212, 255, 0.35); }
.amir-voice-send-icon { display: inline-block; transform: rotate(0deg); }

/* ===== ایموجی‌پیکر ===== */
.amir-textarea-emoji-wrap { position: relative; }
.amir-textarea-emoji-wrap textarea { padding-inline-end: 46px; }
.amir-emoji-toggle-btn {
  position: absolute;
  bottom: 10px;
  inset-inline-end: 10px;
  width: 30px;
  height: 30px;
  border-radius: 50%;
  border: none;
  background: rgba(255, 255, 255, 0.06);
  font-size: 15px;
  cursor: pointer;
  display: flex;
  align-items: center;
  justify-content: center;
  transition: background 0.15s, transform 0.15s;
}
.amir-emoji-toggle-btn:hover { background: rgba(0, 212, 255, 0.18); transform: scale(1.08); }
.amir-emoji-panel {
  position: absolute;
  bottom: 46px;
  inset-inline-end: 0;
  z-index: 20;
  display: grid;
  grid-template-columns: repeat(8, 1fr);
  gap: 4px;
  background: var(--tk-card);
  border: 1.5px solid var(--tk-border);
  border-radius: 12px;
  padding: 10px;
  width: 260px;
  max-height: 180px;
  overflow-y: auto;
  box-shadow: 0 12px 30px rgba(0, 0, 0, 0.4);
}
.amir-emoji-item {
  border: none;
  background: transparent;
  font-size: 18px;
  line-height: 1;
  padding: 5px;
  border-radius: 8px;
  cursor: pointer;
  transition: background 0.12s, transform 0.12s;
}
.amir-emoji-item:hover { background: rgba(0, 212, 255, 0.15); transform: scale(1.15); }

.amir-location-status {
  margin-top: 10px;
  font-size: 12.5px;
  color: var(--tk-secondary);
}
.amir-location-status a { color: var(--tk-primary); margin-inline-start: 6px; }

.amir-ticket-submit-btn.amir-uploading {
  background: linear-gradient(90deg, var(--tk-primary), var(--tk-secondary), var(--tk-primary));
  background-size: 200% 100%;
  animation: amirUploadingSweep 1.2s linear infinite;
}
@keyframes amirUploadingSweep {
  to { background-position: -200% 0; }
}

/* لیست تیکت‌ها */
.amir-ticket-list-wrap #amirTicketListView,
.amir-ticket-list-wrap #amirTicketThreadView { display: flex; flex-direction: column; }

.amir-ticket-list-item {
  display: flex;
  align-items: center;
  justify-content: space-between;
  gap: 12px;
  background: rgba(20, 22, 29, 0.55);
  border: 1px solid rgba(255, 255, 255, 0.16);
  border-radius: 14px;
  padding: 16px 20px;
  margin-bottom: 12px;
  cursor: pointer;
  box-shadow: 0 8px 24px rgba(0, 0, 0, 0.35);
  backdrop-filter: blur(16px) saturate(150%);
  -webkit-backdrop-filter: blur(16px) saturate(150%);
  transition: border-color 0.2s, background 0.2s, transform 0.15s, box-shadow 0.2s;
}
.amir-ticket-list-item.amir-row-odd { background: rgba(28, 31, 40, 0.6); }
.amir-ticket-list-item:hover {
  border-color: var(--tk-primary);
  transform: translateY(-2px);
  box-shadow: 0 12px 30px rgba(0, 212, 255, 0.14);
}
.amir-ticket-list-item .title { font-weight: 700; font-size: 14px; }
.amir-ticket-list-item .meta { font-size: 12px; color: var(--tk-muted); margin-top: 2px; }
.amir-ticket-badge {
  font-size: 11px;
  padding: 4px 10px;
  border-radius: 999px;
  font-weight: 700;
  white-space: nowrap;
  flex-shrink: 0;
}
.amir-ticket-badge.open { background: rgba(255, 209, 102, 0.15); color: #ffd166; }
.amir-ticket-badge.answered { background: rgba(0, 255, 150, 0.15); color: var(--tk-secondary); }
.amir-ticket-badge.closed { background: rgba(255, 255, 255, 0.1); color: var(--tk-muted); }

.amir-ticket-chip {
  display: inline-flex;
  align-items: center;
  gap: 6px;
  font-size: 12px;
  font-weight: 700;
  line-height: 1;
  padding: 6px 12px 6px 8px;
  border-radius: 999px;
  margin-top: 8px;
}
.amir-ticket-chip.open { background: rgba(255, 209, 102, 0.12); color: #ffd166; }
.amir-ticket-chip.answered { background: rgba(0, 255, 150, 0.12); color: var(--tk-secondary); }
.amir-ticket-chip.closed { background: rgba(255, 255, 255, 0.08); color: var(--tk-muted); }
.amir-ticket-chip-icon {
  width: 16px;
  height: 16px;
  border-radius: 50%;
  display: inline-flex;
  align-items: center;
  justify-content: center;
  font-size: 10px;
  background: currentColor;
}
.amir-ticket-chip.answered .amir-ticket-chip-icon { color: var(--tk-secondary); }
.amir-ticket-chip.open .amir-ticket-chip-icon { color: #ffd166; }
.amir-ticket-chip-icon::before { content: ''; }
.amir-ticket-chip.answered .amir-ticket-chip-icon { color: #04141a; background: var(--tk-secondary); }
.amir-ticket-chip.open .amir-ticket-chip-icon { color: #241a00; background: #ffd166; font-size: 16px; line-height: 1; }

.amir-ticket-countdown {
  display: inline-flex;
  align-items: center;
  gap: 7px;
  font-size: 12px;
  font-weight: 700;
  line-height: 1;
  color: var(--tk-primary);
  background: rgba(0, 212, 255, 0.1);
  border: 1px solid rgba(0, 212, 255, 0.25);
  padding: 6px 12px;
  border-radius: 999px;
  margin-top: 8px;
  margin-inline-start: 8px;
  font-variant-numeric: tabular-nums;
}
.amir-ticket-countdown-dot {
  width: 7px;
  height: 7px;
  border-radius: 50%;
  background: var(--tk-primary);
  animation: amirVoicePulse 1.4s ease-in-out infinite;
}
.amir-ticket-countdown-time { font-size: 12px; font-weight: 700; }

/* ===== گفتگوی تیکت - طراحی باکس‌دار و مدرن ===== */
.amir-ticket-thread {
  display: flex;
  flex-direction: column;
  gap: 18px;
  animation: amirThreadFadeIn 0.3s ease;
}
@keyframes amirThreadFadeIn {
  from { opacity: 0; transform: translateY(6px); }
  to { opacity: 1; transform: translateY(0); }
}

.amir-ticket-thread-topbar {
  display: flex;
  align-items: center;
  justify-content: space-between;
  gap: 12px;
}
.amir-ticket-thread-back {
  display: inline-flex;
  align-items: center;
  gap: 7px;
  color: var(--tk-primary);
  background: rgba(0, 212, 255, 0.09);
  border: 1px solid rgba(0, 212, 255, 0.25);
  border-radius: 10px;
  padding: 8px 16px;
  cursor: pointer;
  font-size: 13px;
  font-weight: 700;
  font-family: inherit;
  transition: background 0.2s, transform 0.15s;
}
.amir-ticket-thread-back span { font-size: 15px; line-height: 1; }
.amir-ticket-thread-back:hover { background: rgba(0, 212, 255, 0.18); transform: translateX(-2px); }

/* کارت اصلی: سربرگ تیکت + پیام‌ها */
.amir-ticket-thread-card {
  background: linear-gradient(180deg, rgba(255, 255, 255, 0.035), rgba(255, 255, 255, 0.01));
  border: 1px solid var(--tk-border);
  border-radius: 20px;
  padding: 22px;
  box-shadow: 0 10px 30px rgba(0, 0, 0, 0.35);
  backdrop-filter: blur(16px) saturate(150%);
  -webkit-backdrop-filter: blur(16px) saturate(150%);
}

.amir-ticket-thread-head {
  display: flex;
  align-items: flex-start;
  gap: 14px;
  padding-bottom: 18px;
  margin-bottom: 18px;
  border-bottom: 1px solid var(--tk-border);
}
.amir-ticket-thread-head-icon {
  width: 46px;
  height: 46px;
  border-radius: 14px;
  flex-shrink: 0;
  background: linear-gradient(135deg, rgba(0, 212, 255, 0.18), rgba(0, 255, 150, 0.18));
  display: flex;
  align-items: center;
  justify-content: center;
  font-size: 20px;
}
.amir-ticket-thread-head-info { min-width: 0; }
.amir-ticket-thread-title { margin: 2px 0 6px; font-size: 16.5px; font-weight: 800; line-height: 1.4; }
.amir-ticket-thread-sub { font-size: 12.5px; color: var(--tk-muted); }

.amir-ticket-thread-messages { display: flex; flex-direction: column; gap: 14px; }

.amir-ticket-msg {
  display: flex;
  gap: 12px;
  background: var(--tk-card);
  border: 1px solid var(--tk-border);
  border-radius: 14px;
  padding: 14px 16px;
  box-shadow: 0 2px 10px rgba(0, 0, 0, 0.2);
}
.amir-ticket-msg.staff { border-inline-start: 3px solid var(--tk-primary); background: rgba(0, 212, 255, 0.045); }
.amir-ticket-msg.ai { border-inline-start: 3px solid var(--tk-secondary); background: rgba(0, 255, 150, 0.045); }
.amir-ticket-msg.user { border-inline-start: 3px solid rgba(255, 255, 255, 0.18); }

.amir-ticket-msg-avatar {
  width: 36px;
  height: 36px;
  flex-shrink: 0;
  border-radius: 50%;
  background: rgba(255, 255, 255, 0.06);
  display: flex;
  align-items: center;
  justify-content: center;
  font-size: 16px;
  overflow: hidden;
}
.amir-ticket-msg-avatar img {
  width: 100%;
  height: 100%;
  object-fit: cover;
  border-radius: 50%;
}
.amir-ticket-msg.staff .amir-ticket-msg-avatar { background: linear-gradient(135deg, rgba(0, 212, 255, 0.4), rgba(0, 212, 255, 0.1)); }
.amir-ticket-msg.ai .amir-ticket-msg-avatar { background: linear-gradient(135deg, rgba(0, 255, 150, 0.4), rgba(0, 255, 150, 0.1)); }

.amir-ticket-msg-content { flex: 1; min-width: 0; }
.amir-ticket-msg-top { display: flex; align-items: baseline; justify-content: space-between; gap: 10px; margin-bottom: 6px; }
.amir-ticket-msg-top .who { font-weight: 700; font-size: 13px; }
.amir-ticket-msg-top .when { font-size: 11px; color: var(--tk-muted); white-space: nowrap; }
.amir-ticket-msg .body { font-size: 13.5px; line-height: 1.8; white-space: pre-wrap; color: var(--tk-text); }
.amir-ticket-msg-extras { display: flex; gap: 16px; flex-wrap: wrap; margin-top: 8px; }
.amir-ticket-msg-extras .attach { font-size: 12px; color: var(--tk-primary); text-decoration: none; font-weight: 600; }
.amir-ticket-msg-extras .attach:hover { text-decoration: underline; }

/* کارت پاسخ */
.amir-ticket-reply-card {
  background: linear-gradient(180deg, rgba(255, 255, 255, 0.03), rgba(255, 255, 255, 0.008));
  border: 1px solid var(--tk-border);
  border-radius: 20px;
  padding: 22px;
  box-shadow: 0 10px 30px rgba(0, 0, 0, 0.3);
  backdrop-filter: blur(16px) saturate(150%);
  -webkit-backdrop-filter: blur(16px) saturate(150%);
}

.amir-ticket-reply-box {
  display: flex;
  flex-direction: column;
  gap: 16px;
}
.amir-ticket-reply-box textarea {
  width: 100%;
  background: var(--tk-card);
  border: none;
  border-radius: 11px;
  padding: 13px 15px;
  color: var(--tk-text);
  font-family: inherit;
  font-size: 14.5px;
  outline: none;
  display: block;
  box-shadow: inset 0 1px 3px rgba(0, 0, 0, 0.3);
  transition: box-shadow 0.2s;
}
.amir-ticket-reply-box textarea::placeholder { color: var(--tk-muted); opacity: 1; }
.amir-ticket-reply-box textarea:focus {
  box-shadow: inset 0 1px 3px rgba(0, 0, 0, 0.3), 0 0 0 3px rgba(0, 212, 255, 0.15);
}

/* قاب گرادینت چرخشی دور باکس پاسخ، هم‌راستا با افکت فرم ورود، تا کاربر سریع آن را پیدا کند */
@property --amir-tk-border-angle {
  syntax: '<angle>';
  initial-value: 0deg;
  inherits: false;
}
@keyframes amirTkBorderSpin { to { --amir-tk-border-angle: 360deg; } }
.amir-ticket-reply-textarea-wrap {
  --amir-tk-border-angle: 0deg;
  position: relative;
  border-radius: 14px;
  padding: 2px;
  background: conic-gradient(from var(--amir-tk-border-angle),
    var(--tk-primary), var(--tk-secondary), #4a6cff, #a855f7, #ff2fb0, var(--tk-primary));
  animation: amirTkBorderSpin 5s linear infinite;
}
/* حذف بردر ثابت پیش‌فرض فیلد، چون خودِ قاب گرادینت چرخشی نقش border را بازی می‌کند
   (این قانون عمومی است تا هم روی باکس پاسخ و هم روی فرم ثبت تیکت جدید یکسان کار کند) */
.amir-ticket-reply-textarea-wrap textarea { border: none; border-radius: 11px; }
@media (prefers-reduced-motion: reduce) {
  .amir-ticket-reply-textarea-wrap { animation: none; --amir-tk-border-angle: 45deg; }
}
.amir-ticket-reply-box .amir-media-actions,
.amir-ticket-reply-box .amir-upload-zone,
.amir-ticket-reply-box .amir-ticket-response-choice { margin-top: 0; }
.amir-ticket-reply-box .amir-ticket-submit-btn { width: auto; font-size: 15px; padding: 13px 32px; align-self: flex-start; }

@media (max-width: 560px) {
  .amir-ticket-thread-card, .amir-ticket-reply-card { padding: 16px; border-radius: 16px; }
  .amir-ticket-msg { flex-direction: column; }
  .amir-ticket-msg-top { flex-direction: column; align-items: flex-start; gap: 2px; }
  .amir-ticket-reply-box .amir-ticket-submit-btn { width: 100%; align-self: stretch; }
}